Common Issues with OEC applications

Change of Name/ Birthday/ Gender
To change your name, you would need to create a ticket under the DMW Helpdesk.

1. Go to onlineservices.dmw.gov.ph
2. Under POEA Helpdesk – Click Create Ticket
3. Click Continue
4. For the Select Service, click ” Online Services – ERegistration”
5. For the Select Concern, click “Edit Account Name, Gender, Birthdate”
6. Click Next
7. Click “I know my Email Address”
8. Fill out all the details needed
9. For the Processing Site – Please change it to the SINGAPORE
10. For the Concern Details – Please put your concern / issues in your account
11. Input your SG Contact Number
12. Input your valid email address again
13. Click Submit Ticket

OEC Cancellation
Make sure that you have a screenshot of your OEC as we need the OEC number. Note that you may only file a cancellation if there are wrong details in your OEC.

1. Go to onlineservices.dmw.gov.ph
2. Under POEA Helpdesk – Click Create Ticket
3. Click Continue
4. For the Select Service, click ” ONLINE SERVCICES – BALIK MANGGAGAWA”
5. For the Select Concern, click “BM-OEC CANCELLATION”
6. Click Next
7. Click “I know my registered email address”
8. Input your email address.
9. For the Processing Site – Choose Singapore
10. For the Concern Details – You may put “Please cancel my OEC” - Input your SG Contact Number
11. Click Submit Ticket

OEC Deployment Encoding

For still valid but used OEC,  please follow the steps below to update your deployment details

1. Go to onlineservices.dmw.gov.ph
2. Under POEA Helpdesk – Click Create Ticket
3. Click Continue
4. For the Select Service, click ” DEPLOYMENT RECORD “
5. For the Select Concern, click “DEPLOYMENT ENCODING”
6. Click Next
7. Click “I know my registered email address”
8. Input your email address.
9. For the Processing Site – Choose Singapore
10. Input Concern and attach the latest green circle stamp in your passport
11. Click Submit Ticket
12. Screenshot the Ticket number that the system will give you and send it to mwosg_services@dmw.gov.ph